1. How does our return policy work?


initiate a return

return via contact form , or call us if you have any questions.


schedule a pick-up or drop off window

return at our shipping hubs or we can pick up the item


return the item

place the item in its original packaging, including any accessories, tags, labels etc. Always ensure your return slip is signed by our agents. That is your proof of return.


refund processed

once we receive your returned item, we will inspect it and process your refund via your wallet or bank transfer depending on your selected option, and this cannot be changed after the option has been registered by our support team

2. What if I complain after the 7 days return timeframe has elapsed?

For any complaint, regarding your product outside 7 days, your complaint would only be considered for defective items. In such case you may:

  • Contact us so we can assist in getting a resolution from the seller.

Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). GameTrade will not replace or issue refund for items that fall into this category.

3. Items not eligible for Returns

Products that have been altered from their original packing or opened by an authorized personnel without permission.
Product with tampered or missing serial Universal Product Code numbers (UPC).
Products damaged due to misuse.